Terms & Conditions
Who we are and how to contact us
Who we are. We are The Healthcare Professional Institute – HCPI a trading name of Hear4u & Healthscreen Ltd – a company incorporated and registered in England and Wales with company number 07073880. Our main office is at The Atkins Building, Lower Bond Street, Hinckley, Leicestershire, United Kingdom, LE10 1QU.
How to contact us. You can contact us at https://healthcareprofessionalinstitute.co.uk/contact-us/ and/or via the chat support on our store.
How we may contact you. If we have to contact you, we will send an email to the email address you provided to us when placing your order online.
Enviroment
The Healthcare Professional Institute is doing their part to encourage an environmentally sustainable workplace. Therefore, any resources required will be provided, unless stated on your booking confirmation. Any learning material will be emailed, along with your certificate on completion of the course. Any additional paper copies of your certificate will chargeable at £10 and can be provided retrospectively. Please get in touch if this is something you require.
Payment
In order to confirm your place on the course, we require a deposit at point of booking. This is made payable by bank transfer/cheque. When making a booking, you will receive a confirmation email, an invoice and instructions on how to make payments. The easiest way to book a place on the course is via the website.
Full payment will be required no later than 4 weeks prior to the start of your course date. This can be done in full at point of booking. Alternatively, by bank transfer in instalments that suit you best.
Please note, all prices quoted are inclusive of 20% VAT and will be shown on your invoice.
Rescheduling & Cancellations:
As part of our service and your right as a consumer, we offer a 14-day grace period after confirmation of booking, should you wish to cancel your place on the course, we will offer you a full refund minus a £35 admin charge. However, this does not apply if you have booked within the 14 days prior to the course date. If cancellation is made any time during the 14-day period prior to the course date, you will be chargeable at your deposit:
£200 – Earwax Removal (including refresher, microsuction and irrigation) Training
£200 – Occupational Health Technician Training
£100 – Otoscopy Training
£150 – Tympanometry Training
£150 – Audiology Receptionist Training
£200 – Aural Protection/Aural Impressions Training
This is due to last minute inconveniences. Please ensure that you have read the terms and conditions before you book onto a course. Should you wish to reschedule your course date, this can be moved to a later date at a rate of £75.
Any cancellations made outside of this 14-day grace period, up until 14 days prior to starting your course, will be chargeable to your deposit of £200. However, you may reschedule your place within this period, to a later date at a rate of £75.
Any cancellations made up to 14 days before the start of your course date will be fully chargeable. Please contact us should you need to discuss this further.
Any amendments/cancellations to your booking are required to be sent in writing to [email protected] and must be acknowledged. Please note that failure to cancel in writing and/or failure to attend, any payments already made will not be refundable and any outstanding balances will still be due.
HCPI reserve the right to reschedule or cancel a training course if necessary, for any reason beyond our control. This can include adverse weather conditions, tutor illness and major traffic delays etc. In this event, we hope to inform you as soon as possible with notice of a new alternative date/time with no further costs.
It is the responsibility of the learner to ensure they are prompt, and allow for adequate travel time to avoid traffic/accident/weather delays etc. The tutor must be informed of any unforeseen delays/absence to the duration of the course, to avoid any delays for other learners. Any information/time missed on the course will still be chargeable at full as stated on your invoice.
All tickets purchased for our webinar are non-refundable. Failure to attend the webinar due to personal reasons, missed notifications, or technical difficulties on your end does not make you eligible for a refund or rescheduling. HCPI
Is certification guaranteed upon attendance?:
Attending the course does not guarantee certification. Your trainers will be assessing your performance to determine whether you can be deemed safe to practice. In the event your trainers do not feel you have demonstrated key skills, they will recommend coming back for further sessions as required. This can range from £295 – £495, dependant on the level of training required. Please note the course is not refundable once you have attended, in the instance you have not been certified to practice.
Additionally, certificates will only be issued upon full payment of the course fees. Failure to settle the payment will result in withholding of the certification.
Equipment
Equipment may be returned or exchanged within 14 days from collection. Please note that this option is only valid for equipment packages that have not been opened, due to health and safety concerns.
Please note, we are unable to take back equipment past the 14 day period.
Please be aware that the standard loupes & otoscopes provided in the package may not be suitable for all types of eye prescriptions. For individuals who wear glasses or have complex prescriptions, it is advisable to consider prescribed loupes and otoscope prior to attending the course.
All equipment is brand new and undergoes thorough inspection before issuance. In the event of technical issues resulting in equipment malfunction, please email or call us and we can provide you with manufacturer details and order numbers. You will need to contact the manufacturer directly. Please be aware that the manufacturer will be unable to repair or replace equipment damaged due to accidents, theft/loss, cosmetic damage, neglect, or abuse. Equipment should be insured on your own accord. Regular consumables such as batteries or light bulbs are also not eligible for replacement.
You are responsible for insuring your equipment against technical faults or damage.
Please note, you will have to pay for your own postage/courier service if equipment is sent to and from BHHC HQ (6 New Buildings, Hinckley, Leicestershire, LE10 1HW) or a manufacturer.
